Apply Now!
Northeastern Chimney, LLC is seeking experienced chimney technicians, masons, and those who are looking to get into our apprentice chimney technician program. We provide paid training and will teach you a profitable trade that can provide for you and your family. We provide complete ongoing online virtual training along with hands-on training.
Must have a clean driving record and pass a background check in order to join our team.
Do Not Call or Apply in Person Please
If you think you have what it takes to join our team please fill out this short form.
Available Positions
Position Overview
An established, reputable home-services/trades business with a 40+ year legacy is seeking a General Manager to oversee daily operations and help guide its next stage of growth in Hartford County and the surrounding areas. The GM will be responsible for scheduling, customer and vendor management, team leadership, and operational systems, while partnering directly with ownership to implement growth and scaling initiatives.
Key Responsibilities
- Oversee day-to-day operations, including schedule management, customer management, and vendor management.
- Manage inventory and materials, ensuring the right products are available at the right time.
- Build and maintain a strong, positive employee culture aligned with company standards and expectations.
- Create, document, and implement standard operating procedures (SOPs) across the business.
- Establish and uphold clear employee accountability standards and performance expectations.
- Assist owners with the implementation of growth and scaling initiatives, driven by data and measurable results.
- Maintain and monitor budgets, focusing on income/expense optimization and operational efficiency.
- Maintain and implement employee training initiatives to support technical, customer service, and operational excellence.
- Maintain and implement employee safety protocols and compliance with safety standards and regulations.
- Prepare regular reporting for ownership and management on key performance, financial, and operational metrics.
Required Experience & Traits
- Minimum of 5 years of management and supervisory experience in the home-services or trades industry in a General Manager or similar supervisory role is a plus.
- Experience using a home-services/trades CRM (ServiceTitan experience preferred, or similar platform).
- Self-starter with strong analytical, communication, organizational, problem-solving, and leadership skills.
- Demonstrated experience leading teams, holding employees accountable, and improving processes and systems.
- Comfortable working in a fast-paced, field-service environment with multiple crews, schedules, and priorities.
Schedule, Compensation & Benefits
- Full-time, on-site position; not available for remote work.
- Standard business hours: Monday–Friday, 7:00 AM – 4:30 PM.
- Base salary: $100,000–$125,000, based on experience, plus performance-based incentives aligned with company goals.
- Company health insurance reimbursement program.
- 401(k) with matching, plus performance-based elective contributions.
- Company cell phone provided.
- Paid time off package.
- Must have a valid driver’s license and satisfactory background check.
Reporting Structure & Work Environment
- Reports directly to the owners, working closely with them on strategy, growth, and key decision-making.
- Joins a long-standing, reputable home-services/trades business with a strong focus on quality, customer satisfaction, and long-term relationships.
- Collaborates with a team-oriented, professional workforce that values clear communication, honesty, and doing the right thing for customers, employees, vendors, and the community.
If you are an experienced home-services or trades leader who thrives on owning operations, developing people, and helping a respected company scale its impact, please submit your resume and a brief cover letter describing your relevant experience and achievements.
Description
- Handle inbound and outbound calls, addressing customer inquiries and concerns.
- Resolve customer issues and complaints with professionalism and efficiency.
- Document call details and maintain accurate records in the CRM system.
- Follow up on customer interactions to ensure resolution and satisfaction.
- Meet performance metrics, including call handling time and customer satisfaction scores.
- Help with other administrative tasks, including data entry.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Minimum 1 year previous experience in a trade service business call center or customer service role is required.
- Strong verbal and written communication skills.
- Ability to handle high-volume calls and manage time effectively.
- Basic computer skills and familiarity with CRM software.
Skills
- Excellent problem-solving and decision-making abilities.
- Strong interpersonal and customer service skills.
- Ability to work well under pressure and in a fast-paced environment.
- Proficiency in CRM systems, Service Titan experience helpful
- Active listening skills and attention to detail.
Benefits
- Company Health Insurance Assistance
- Company 401k with employer match
- Paid sick time after 90 days and paid time off after 1 year
- Online access to payroll information
Salary Range
- $18 - $25 per hour
